When trying to fix your damaged online reputation, consider contacting the reviewing site if you perceive that the complaint is not genuine and request them to delete the post. It may also help to read the website rules to assess whether the negative comments can be pulled down because of policy violation. Discussing the matter with your staff and contacting the reviewer for resolving the matter can also be pursued. Addressing the complaints through a professional approach can also help to salvage your online reputation.
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